Click Foods Refund Policy
At Click Foods, we strive to ensure a seamless and satisfying food delivery experience for our customers. However, we understand that issues may arise. This refund policy outlines the circumstances under which refunds may be issued and the procedures to follow.
Refunds may be considered under the following circumstances:
Incorrect or Missing Items: If your order contains incorrect items or is missing items due to an error by Click Foods or the restaurant.
Delivery Issues: If your order was not delivered or was delivered to the wrong address due to a mistake by Click Foods or the restaurant.
Refunds will not be provided in the following scenarios:
Change of Mind: If you change your mind after placing the order.
Incorrect Delivery Address: If you provided an incorrect delivery address.
Partial Consumption: If the food has been partially consumed before raising a complaint.
Request Submission: To request a refund, please contact our support team at [email protected] with your order details and a description of the issue.
Review and Approval: Refund requests will be reviewed, and if approved, processed within 5-7 business days.
Refund Method:
Online Payments: Refunds will be credited back to the original payment method.
Cash on Delivery (COD): Refunds may be issued as Click Foods wallet credits or via bank transfer, if applicable.
For any refund-related inquiries or assistance, please reach out to our customer support team:
Email: [email protected]
Please note that this policy is subject to change, and the most current version will be available on our website.
